Local application and service support across Ireland and the UK.
Comprehensive Training & Fast-Response Technical Support
Empower your laboratory team with certified instrumentation training, method transfer assistance, and qualification support available designed for regulated pharmaceutical, chemical, and biopharma environments.
- Customised on-site & virtual operator training sessions
- Preventative maintenance & rapid emergency call-out
- Full IQ/OQ/PQ documentation and audit readiness
Application-Led Training
Hands-on operator and method development training tailored to your exact instrumentation.
Direct Specialist Support
Fast technical escalation with senior application chemists and service engineers.
GMP & Regulated Compliance
Complete qualification documentation, protocols, and audit-ready operator certification.
Flexible Training Formats for Regulated Laboratories
Ensure your analysts, operators, and quality teams achieve operational confidence on analytical instrumentation through practical, compliant learning delivery.
What is covered
- Live instrument operation & calibration
- Method execution on your active equipment
- Routine maintenance & error recovery
- Hardware safety & compliance walkthroughs
What is covered
- Live screen-share software workflows
- Real-time sample data interpretation
- Interactive Q&A with technical specialists
- Session recordings provided for revision
What is covered
- Customised step-by-step SOP documents
- IQ/OQ/PQ support guidelines & checklists
- Troubleshooting flowcharts & quick guides
- Regulatory audit-ready training records
Regulated Compliance
Designed to meet stringent GMP, GLP, and ISO standard requirements.
Application Specialists
Taught by experienced analytical chemists and instrumentation engineers.
Tailored Agendas
Curriculums matched to your specific instrumentation and laboratory methods.
Continuous Technical Support and Practical Resources
Ensuring reliable performance, rigorous compliance, and sustained productivity for analytical laboratories across Ireland and the UK throughout the life of your systems.
- Direct telephone & remote diagnostic triage
- Escalation pathways to senior application chemists
- Standardised ticketing with full audit trails
- OEM-specified replacement consumable kits
- Comprehensive multi-point system checks
- Custom service intervals aligned to run rates
- Fully certified traceable test equipment
- Turnkey re-qualification packages after repair
- Audit-ready data logs and sign-off records
- Hands-on operator workshops on-site or online
- Troubleshooting run failures and sample prep
- Continuous methodology updates and protocols
Audit-Ready Resource Hub
Access technical literature, maintenance blueprints, and compliance protocols compiled by our instrumentation engineers to support your internal SOPs and quality audits.